SHIPPING


o Regular Processing - 15-18 days production + DHL or USPS international shipping shipping time, total duration is 20-25 days arriving destination. 
o We charge flat rate of US $39.90 per order, regardless of how many items. 
Rush service of 15 Days arrival available, at product option page click the Rush service ($30 fees apply). 

IMPORTANT NOTE
Please note our shipping cost is NON refundable.
o Please note our rush service is NON refundable
o For international shipping, you are responsible for your local custom duties.  
 
EXCHANGE

o (All our shoes are custom handmade, please purchase responsibly)
o Exchanges are accepted with written notification within 14 days after you received the items. 
o Buyers are responsible for the returning exchange shoes shipping cost. 

Exchange Procedures:
Send e-mail to [email protected] to request for RMA code. Provide written notice of the reason for exchange, as well as the new shoes requirement.
o Ship the shoes back, mark the RMA code outside of the box.
o We received the shoes and start the remaking process. 
o Please notify us should the new exchange shoes are Urgent, provide us the dates in the email.

RETURN 

o
 (All our shoes are custom handmade, please purchase responsibly)
o Returns are accepted with written notification within 14 days after you received the items.
o Buyers are responsible for returning shoes shipping cost.
 
Return Procedures:
o Send e-mail to [email protected]to request for RMA code. Provide written notice of the reason for refund.  
o Ship the shoes back, mark the RMA code outside of the box.
o All returns require re-stocking fee of US $35 per item.
o Once we receive the items, we'll start the refund process, 
o Please note your final refund amount is after $35 restocking fees & original shipping fees are deducted.
 

We thank you for your business.